Chat & Email Support Executive

Job Description

The Chat & Email Support Executive provides customer assistance through chat and email channels while ensuring prompt and accurate responses. The role focuses on resolving customer concerns, documenting interactions, and maintaining service quality standards. Candidates should possess excellent written communication skills, attention to detail, and the ability to manage multiple customer conversations simultaneously. A customer-first approach and problem-solving mindset are key to success.

Key Responsibilities
Respond to customer queries through chat and email.
Provide accurate product and service information.
Resolve customer complaints within defined turnaround times.
Maintain professional and grammatically correct communication.
Update customer records and interaction history.
Escalate complex issues to senior support teams.
Meet response time and customer satisfaction KPIs.
Ensure compliance with company policies and quality standards.