Chat & Email Support Executive

Job Description

Kalyani BPO Services is hiring Chat & Email Support Executives to provide prompt and professional assistance to customers through digital communication channels. The role requires excellent written communication skills, attention to detail, and the ability to resolve customer issues efficiently. Candidates should be customer-centric and capable of handling multiple conversations simultaneously. This is an excellent opportunity for individuals interested in non-voice customer support roles.

Key Responsibilities
Respond to customer inquiries through chat and email.
Provide accurate information regarding products and services.
Resolve customer complaints with professionalism and empathy.
Maintain quick response times while ensuring quality communication.
Document customer interactions in the CRM platform.
Escalate unresolved cases to relevant departments.
Follow communication standards and company procedures.
Meet productivity, quality, and customer satisfaction KPIs.