Customer Service Executive (Voice)

Job Description

Infosys BPM is seeking a Customer Service Executive (Voice) to deliver exceptional customer support through inbound and outbound voice interactions. The role involves resolving customer queries, providing accurate information, and ensuring a positive customer experience. Candidates should possess excellent communication skills, problem-solving abilities, and a customer-first mindset. This position offers opportunities to work with global clients while developing strong customer service and communication expertise.

Key Responsibilities
Handle inbound and outbound customer calls professionally and courteously.
Resolve customer inquiries, complaints, and service requests within defined SLAs.
Maintain accurate customer records by updating CRM systems after every interaction.
Provide product, service, and process-related information to customers.
Escalate unresolved issues to appropriate teams following company procedures.
Meet quality, productivity, and customer satisfaction performance targets.
Follow company policies regarding compliance, confidentiality, and data security.
Continuously improve communication skills and product knowledge through training.