E-Commerce Technical Support Associate

Job Description

Gtech Web Solutions is hiring an E-Commerce Technical Support Associate to provide technical assistance for online stores and e-commerce platforms. The role involves resolving customer issues, monitoring website functionality, and ensuring smooth online business operations. You will coordinate with developers and project teams to address technical concerns promptly. Excellent communication skills and a customer-focused approach are essential.

Key Responsibilities
Provide technical support for Shopify, WooCommerce, and other e-commerce platforms.
Troubleshoot website, payment gateway, and order processing issues.
Assist clients with product uploads and website content updates.
Monitor website uptime and report technical problems.
Coordinate with developers to resolve complex issues.
Maintain accurate support tickets and service records.
Guide clients on platform features and best practices.
Ensure timely resolution of customer queries while maintaining high service quality.