Customer Service Executive (International Voice Queue)

Job Description

The Customer Service Executive (International Voice Queue) is responsible for delivering exceptional customer support to international clients through inbound and outbound voice interactions. The role requires excellent communication skills, active listening, and the ability to resolve customer concerns professionally. Employees are expected to meet service quality standards while maintaining productivity and customer satisfaction. This position is ideal for individuals who thrive in a fast-paced BPO environment and enjoy helping customers.

Key Responsibilities:

Handle inbound and outbound customer calls for international clients.
Resolve customer inquiries, complaints, and service requests efficiently.
Maintain a high level of professionalism and empathy during every interaction.
Accurately document customer conversations in the CRM system.
Meet daily productivity, quality, and customer satisfaction targets.
Escalate unresolved issues to the appropriate support teams.
Follow company policies, compliance standards, and call scripts.
Continuously improve product knowledge and communication skills.