Customer Support Advisors

Job Description

Conduent India is hiring Customer Support Advisors for International Non-Voice processes to deliver exceptional customer service through chat and email support. The role focuses on resolving customer queries efficiently while maintaining high-quality communication standards. Candidates should possess excellent written communication skills, problem-solving abilities, and customer-centric thinking. This position provides an opportunity to work in a fast-paced global support environment.

Key Responsibilities:

Respond to customer inquiries through email and live chat.
Resolve customer issues while maintaining service quality standards.
Document customer interactions accurately within CRM systems.
Escalate complex issues to appropriate support teams.
Maintain customer satisfaction and response time targets.
Follow established company policies and communication guidelines.
Identify recurring customer issues and recommend improvements.
Collaborate with internal departments for issue resolution.
Ensure confidentiality of customer information at all times.
Participate in ongoing product and process training sessions.