Customer Care Specialist (Semi-Voice)

Job Description

Cognize ITES is hiring a Customer Care Specialist (Semi-Voice) to deliver exceptional customer support through a combination of voice and non-voice communication channels. The role requires handling customer inquiries, resolving complaints, and providing accurate product or service information. The ideal candidate should have excellent interpersonal skills, typing proficiency, and a commitment to customer satisfaction. This role offers an opportunity to build strong customer relationships while maintaining service quality standards.

Key Responsibilities
Handle customer inquiries through calls, emails, and chat support.
Resolve customer complaints efficiently and professionally.
Provide accurate information regarding products, services, and policies.
Update customer records and interaction details in CRM systems.
Follow standard operating procedures while handling customer requests.
Meet customer satisfaction and quality performance metrics.
Escalate complex issues to appropriate departments when necessary.
Maintain professionalism and empathy during all customer interactions.