IT Delivery / Engagement Director

Job Description

The IT Delivery / Engagement Director provides strategic and operational leadership for large-scale technology engagements and client relationships. The role is responsible for ensuring successful delivery across multiple projects, teams, and technology areas while maintaining strong client relationships. The director oversees delivery performance, financial management, resources, risks, quality, and governance. The position also identifies opportunities for account growth, innovation, and long-term client value.

Key Responsibilities:

Provide executive-level leadership for complex IT delivery engagements.
Establish delivery strategies, governance frameworks, objectives, and performance measures.
Manage relationships with senior client stakeholders and business leaders.
Oversee multiple projects, delivery teams, vendors, and technology workstreams.
Monitor financial performance, budgets, revenue, margins, and commercial commitments.
Identify and manage strategic risks, delivery issues, dependencies, and escalations.
Ensure projects meet contractual obligations, quality standards, and client expectations.
Lead resource planning, workforce development, succession planning, and talent management.
Drive continuous improvement, automation, innovation, and operational efficiency.
Identify opportunities for expanding services and strengthening long-term client partnerships.