Customer Service Executive

Job Description

Provides professional assistance to customers before, during, and after their travel arrangements.
Handles customer questions related to bookings, cancellations, payments, and travel services.
Works to resolve customer issues quickly while maintaining high service standards.
Uses communication and problem-solving skills to deliver a positive customer experience.

Key Responsibilities:

Respond to customer inquiries through phone, email, and digital channels.
Assist customers with booking-related questions and changes.
Resolve complaints and service-related issues efficiently.
Provide accurate information about travel products and services.
Process cancellations, amendments, refunds, and other requests.
Maintain accurate records of customer interactions.
Escalate complex issues to the appropriate department.
Follow customer service policies and quality standards.
Identify recurring customer problems and suggest improvements.
Maintain professional and friendly communication with customers.