Customer Service

Job Description

The Customer Service Representative acts as an important contact point between Bilia and its customers, helping customers with enquiries, appointments, service questions and general vehicle-related assistance. The position requires excellent communication skills, a professional attitude and the ability to coordinate requests with sales and workshop teams. The representative should ensure that customers receive clear information and a consistent service experience. Bilia operates a centralized customer service function and provides customer support across its Norwegian operations.

Key Responsibilities:

Respond to customer enquiries through telephone, digital and other channels.
Schedule and coordinate workshop service appointments.
Provide accurate information about services and vehicle-related processes.
Register and update customer information in relevant systems.
Follow up customer requests and outstanding cases.
Coordinate customer requirements with workshop and sales departments.
Handle complaints professionally and work toward suitable solutions.
Maintain a high standard of customer communication.
Provide information about service, repairs and available Bilia offerings.
Follow up customers to support satisfaction and long-term relationships.