Outbound Telecaller

Job Description

Amritsar IT Solutions is seeking an enthusiastic Outbound Telecaller to connect with customers and provide product or service-related support. The role requires making outbound calls, addressing customer concerns, promoting company services when appropriate, and maintaining positive customer relationships. The ideal candidate should have excellent verbal communication skills and confidence in handling customer interactions. Success in this role depends on professionalism, customer orientation, and target achievement.

Key Responsibilities
Make outbound calls to customers as per assigned campaigns.
Explain products, services, or offers clearly and professionally.
Handle customer questions and provide appropriate solutions.
Maintain accurate call records and customer details.
Achieve daily and monthly calling targets.
Follow call scripts while maintaining natural conversations.
Escalate unresolved customer issues to relevant teams.
Ensure compliance with company policies and customer service standards.