Automotive Service Manager

Job Description

The Automotive Service Manager oversees service center operations, ensuring exceptional customer service and efficient workshop performance. The role is responsible for managing service teams, maintaining quality standards, and achieving revenue and profitability targets. The manager ensures compliance with manufacturer guidelines and company policies while enhancing customer satisfaction. This position contributes significantly to the success of Al-Futtaim’s automotive division.

Key Responsibilities
Manage daily workshop and service center operations.
Ensure high levels of customer satisfaction and service quality.
Monitor service productivity and technician performance.
Develop strategies to achieve revenue and profitability targets.
Ensure compliance with safety and operational standards.
Handle customer escalations and resolve service issues.
Coordinate staff training and development programs.
Monitor inventory and spare parts availability.
Implement process improvement initiatives.
Prepare operational reports and performance reviews.