IT Support Engineer

Job Description

The IT Support Engineer provides technical support for hardware, software, network infrastructure, and enterprise applications across Agility Logistics operations. The role involves troubleshooting technical issues, maintaining IT systems, supporting end users, and ensuring business continuity. You will collaborate with internal teams to resolve incidents and improve system performance. Strong problem-solving skills and customer-focused technical support are key to this position.

Key Responsibilities
Provide first and second-level technical support to users.
Install, configure, and maintain computer hardware and software.
Troubleshoot network connectivity and system issues.
Manage user accounts and access permissions.
Perform routine system maintenance and updates.
Document technical issues and resolution procedures.
Support cybersecurity policies and endpoint protection.
Coordinate with vendors for hardware repairs and software support.