Twinkle Panchal

• Assessing data of the client and insurer as per the UK CSE. • Billing of correct premiums with details of the client and insurer as per agreed data provided by UK CSE. • Renewing & creating clients policies as per their risks covered. • Working on premium calculations basis the parameters provided. • Coordinating with UK CSEs for query resolutions. • Working for Key Clients and ensuring their requests are completed within the set deadlines. • Handling documentation tasks like billing, prerenewal activities, contractual documents & invoices for both clients and insurer. • Assigned SME role to guide and support new colleagues with query resolution. Assisted Software Trial team for applications used as a part of processing. • Quality checks for the team. Achievements: • SPOT AWARD received for completing highest number of tasks with 100% quality. • I APPLAUD AWARD for extending support during contingency. • Received appreciation from Key clients and UK CSEs on multiple tasks completed with 100% quality.

• Assisting customers with their queries, bill related issues, new packs & plans for Telecom Services - Vodafone & Idea. • Listening to customers concerns and addressing their issues. • Maintaining TAT and quality on monthly basis to achieve set KPIs. • Taking appropriate system actions and following up with the customers to resolve the concern on priority. • Coordination with internal teams to ensure correct and quick resolution is provided. • Supported new colleagues in team with the process and system usage. Achievements: • Received appreciations from customers on calls for handling queries with satisfactory resolution. • Received recognitions from Team Managers for maintaining quality and TAT.