SUSMITHA ROYSON K

• To assist in supervising and coordinating the daily activities of IP-Operations to always ensure prompt and efficient services • Handling customer’s queries, grievances etc.to ensure that the patients get the best service. • To visit all patients on daily basis and collect feedbacks about the services and forward the comments or complaints to concerned managers through organization protocol. • To assist the patient or patient's relatives with Insurance-related queries. • To assist in coordinating the discharge process of the patients by ensuring timely availability of discharge summary, discharge medications and discharge bills. • To follow-up on payments and outstanding. Looking into bill adjustments and corrections if any. • Ensuring smooth functioning of room facilities & services and escalating problems to concerned departments. • To conduct various promotional activities in coordination with marketing and other key stakeholders. • To assist with the preparation of monthly reports and other relevant reports. • To counsel the patients on financial and psychological aspects, collect feedbacks, and assist them with booking new appointments.