SHARJEEL ALI

• Establishing and maintaining strong client relationships, understanding their unique business needs, and effectively translating those requirements to our creative and technical teams. • Led the Front office team to consistently deliver service brand standards, ensuring memorable guest experiences. • A key role in project management, ensuring timely delivery of SEO, email and SMS campaigns, while also providing ongoing support and addressing any client inquiries.

• Played a leadership role at Argos with a demonstrated history of managing teams, helping to develop and motivate colleagues to deliver great personalised service to our stakeholders. • Managed inventory and stock control, forecasting and sales performance for the Store; balancing plans, targets, budgets and performance across all our online and offline media channels to achieve the most efficient sales plan and accurate forecasting & stock management. • Identified risks and opportunities for improvements which resulted in an increase of 15% in sales within the last period. • Facilitated a higher standard of customer service with an increase of 4% in customer satisfaction reports. • Conducted performance evaluations of colleagues and developed their knowledge to maintain store credibility and standards.

• Researched issues to obtain appropriate answers to customer inquiries. • Answered questions about store policies and concerns to support positive customer experiences. • Identified product opportunities & analysed shopping trends and behaviour. • Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge. • Advise and recommend products or categories to Marketing and Creative teams for planned emails, ensuring stock is checked and categories are merchandised