SHANKARA NARAYANAN KP

• Placed as resident engineer in Abbott Laboratories • Ticketing System helps manage service requests and issues by providing a central place to track and resolve tickets. (E.g. Service Now and Zoho). • Experienced in managing organizational assets using Snipe-IT for tracking, deployment, and lifecycle management, while ensuring compliance and optimizing utilization through accurate record keeping and reporting. • Skilled in managing Active Directory environments, including user and group management, permissions, and security policies, with experience in troubleshooting configurations and optimizing performance. • Trained in implementing and managing Veeam and Synology backup solutions to ensure data integrity and business continuity, with experience in configuring backup schedules and troubleshooting issues. • Experienced in developing network security policies and managing endpoint security solutions to protect systems and data, ensuring compliance and monitoring for threats (E.g. Sophos and ESET). • Proficient in configuring firewalls and setting up VPNs for secure remote access, ensuring data encryption and connectivity for external users, with experience in managing VPN policies and troubleshooting issues (E.g. Fortinet VPN Client and Zscaler). • Skilled in implementing centralized attendance systems for tracking work hours and managing leave, with experience in HR system integration and reporting (E.g. ZKT Bio Time attendance system and Hikvision iVMS-4200). • Experienced in installing and maintaining CCTV systems for security monitoring, with skills in setting up cameras and NVRs, optimizing coverage, and troubleshooting for continuous operation (E.g. Hikvision, UNV, Dahua, and Unifi). • Proficient in configuring and managing Microsoft Intune for mobile device management, ensuring secure access to corporate resources, with experience in deploying policies and troubleshooting issues for iOS and Android platforms. • Experienced in configuring access points and optimizing coverage for secure wireless connectivity across multiple locations, with proficiency in monitoring network performance and troubleshooting connectivity issues. • Experienced in implementing and managing VoIP systems for efficient communication, including troubleshooting call quality issues (E.g. Panasonic, Grand stream, Avaya). • Skilled in designing and implementing smart conference room solutions, including audio-visual equipment and video conferencing systems, to enhance user experience and facilitate seamless meetings.(E.g. Logitech,Cisco,Yealink) • Managed user onboarding and off boarding across the Middle East, collaborating with HR and IT teams for account creation, Email setup, network access, account deactivation, device retrieval, and profile configuration in Active Directory and Exchange.

• Coordinate and implement software and hardware upgrades. • Served as a resident engineer for clients like SP International Properties and Dun & Bradstreet, managing IT network and infrastructure maintenance while overseeing antivirus, firewall, Veritas, and Office 365 renewals and support. • Install, configure and administer ADDS, DNS, File share in windows server • Repaired equipment and replaced faulty parts to ensure optimal performance and functionality, conducting thorough diagnostics to identify issues and implement effective solutions for reliable operation. • Installed and configured various models of printers and scanners, repaired and maintained TCP/IP networking and hardware, and gained experience working with diverse IT infrastructures as a resident engineer for multiple clients. • Resolved technical issues remotely and on-site, maintaining a high first-time resolution rate and minimizing downtime Support training team and setup lab infrastructure for industrial project • Support industrial monitoring application and networking for centralized management. • Computer Assembling, maintenance & installing software application to user standards.