RINCY JAMES

Quoted customers with accurate prices and timescales. Handled large scale project orders. Coordinated with Pre-sales team in understanding user requirements and prepared sales orders accordingly. Confirmed and recorded customer order details with expected delivery dates and Raised purchase orders requisitions. Resolved customer requests independently using strong judgement and initiative. Coordinating with procurement and vendors for getting ordered materials within the deadline. Built positive relations with warehouse teams to aid prompt order dispatch. Raised Demo requests by taking approval from concerned departments, arranged units for sales team and closely followed up in returning the unit within the demo period. Coordinating with Service team for Installation once material is delivered and followed up for job completion report within timeline. Submitted Invoice along with the JCR to clients for payment initiation. Planned orders closure which are expected to be billed on weekly basis with concerned team members.

Monitoring & replying sales emails & enquiries Gathering customer requirements and suggest the best possible product and features of the company Coordinate with company prospect customers through phone calls and online meetings Demonstrate the products and deliver effective sales presentations to win new business Preparing commercials and issue the same to customers Coordinating with Technical team for quick resolution of the issues raised by the customer Providing remote screen assistances to customers around the world, related to the issues Handle Live chat customer support -Sales IQ (Zoho) Hosting the Live webinar session conducting by the company for registered participants once in a week Closing sales and achieving monthly targets.

Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently Issue invoices and update customer records, and send out monthly billing statements Routing qualified opportunities to the appropriate sales executives for further development and closure Providing expert assistance to outside sales staff to always ensure accurate and competitive quoting to current and prospective clients Providing excellent customer service and support to clients and strictly adhered to all company policies and procedures Handling CRM efficiently: - Lead Generation, Opportunity- Quotation, Sales orders etc Communicating regularly with regional manager for daily support and strategic planning Coordinating for customer inquiries involving product quality issues and payment follow ups Investigated and resolved customer questions and complaints In charge of seeing orders procured from start to finish through the use of various logistic platforms Supervise Orders and arrange stocking of raw materials and equipment to ensure they meet needs Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction Plan and track the shipment of final products according to customer requirements Sourcing new sales opportunities through inbound lead follow-up and outbound emails Understanding customer needs and requirements Maintaining and expanding database of prospects within the assigned territory Answered high volume of inbound sales inquiries for residential and commercial accounts Maintaining and organizing a customer database of over 800 clients Providing administrative support to the Country Head and Sales Managers on a daily basis Ensured quality and enhanced customer satisfaction Making sure to keep the update with technology with backup and replication with other competitor and learning new products and versions that changes on a daily basis