OUIAME JAAFARI

✓ Plan and coordinate Administration and HR procedures and systems. ✓ Assisting in the shortlisting of suitable candidates for applications. ✓ Conducting interviews with job applicants and asking relevant questions. ✓ Writing the terms of employment, contracts for new employees, and Negotiating salaries. ✓ Welcomes new employees to the organization by conducting orientation. ✓ Preparing the company policies. ✓ Conducting an employee performance review. ✓ Designing HR Manual, writing job specifications, and handling the complete Recruitment cycle. ✓ Manpower Budgeting, Employee Contracts, Offer letters and employee Onboarding. ✓ Employee engagement and improving HR procedures. ✓ Conduct exits interviews and handle full and final settlement. ✓ Monitoring Statutory & Legal Compliance. ✓ Implementing Human Resource Management System (HRMS). ✓ Manage and meet clients and visitors to the office. ✓ Preparation of various reports for managers. ✓ Typing letters, reports, and other documents often of a sensitive and confidential nature in corporate house style. ✓ Managing clerical or other administrative staff.

✓ Promoting and selling credit card products to potential customers, responsible for generating leads, identifying sales opportunities, and maintaining relationships with clients and providing excellent customer service by addressing customer queries and resolving any issues.

✓ Handled and resolved customer account queries and complaints through the phone, emails, or in person. ✓ Assisted and made a follow-up with the Facility Management team to resolve issues in the communities. ✓ Maintained updated owners and tenants database. ✓ Provided general customer service and administrative support to the community management department. ✓ Call out owners with regards to service charge payment collections. ✓ Prepared weekly collection reports which to be submitted to the collection Manager. ✓ Records and Monitors customer complaints until it is resolved. Refers to unresolved customer complaints to designated departments for further investigation. ✓ Processed units for Resale/ Financial Clearance Request from the owner. ✓ Managed the annual meeting calendar for the Community Management. ✓ Prepared the monthly reports. ✓ Managed and circulated notices, letters, memos, and other important information to all owners of a project which includes updating the system. ✓ Act on behalf of the Community Managers on delegated administrative matters. ✓ Addressing Tenants' Complaints and inspecting vacated units. ✓ Preparing lease contracts and agreements.

ACHIEVEMENTS ✓ Implemented schedules and on-time renewal of visa and other legal documents resulting in reduced penalty and fine of approximately 50%. ✓ Enhanced corporate profitability by implementing internal process improvements thereby enhancing bottom line profitability. DUTIES AND RESPONSIBILITIES ✓ Collect and give regular updates on all work and immigration rules from the government offices to the company HR department. ✓ Provide quick, efficient, and reliable services for all Government jobs such as Employment Permits, Entry Visas, Medical Examinations, miscellaneous jobs related to Immigration, Ministry of Labor & and Consulates, and Business Licenses to the company and its group, adhering to the regular amendments in rules and regulations within very short notices. ✓ Renew, update, and keep all workers and their dependents’ visas and work contracts on time to guarantee that the organization’s records are up to date in the labor and Immigration Departments. ✓ Represent the Company in all governmental and non-governmental departments such as Police Stations, Airports, Hotels, Embassies, Ministries/ Municipalities & and other significant departments & in accordance with services. ✓ Makes sure all business and trade Licenses are updated, and follow-up official approvals and permits, to prevent unnecessary violations. ✓ Clearance of Violation/ any legal issues from Police Stations and courts. ✓ Accompany the employees as they exit the country. ✓ Submit, follow-up, and gather all new work and business visas to guarantee that the visas are handled and processed on time. ✓ Send notification to employees on required ✓ documents before their visa expires.

✓ Plan and coordinate Administration and HR procedures and systems. ✓ Handling external or internal communication or management systems. ✓ Assisting in the shortlisting of suitable candidates for applications. ✓ Conducting interviews with job applicants and asking relevant questions. ✓ Writing the terms of employment, contracts for new employees, and Negotiating salaries. ✓ Welcomes new employees to the organization by conducting orientation. ✓ Conducting various staff welfare activities. ✓ Dealing with redundancies, gross misconduct, and maternity leave issues. ✓ Making sure that staff get paid correctly and on time. ✓ Conducting an employee performance review. ✓ Working with recruitment agencies to source candidates for specific job positions. ✓ Designing HR Manual, writing job specifications, and handling the complete Recruitment cycle. ✓ Manpower Budgeting, Employee Contracts, Offer letters and employee Onboarding. ✓ Employee engagement and improving HR procedures. ✓ Conduct exits interviews and handle full and final settlement. ✓ Monitoring Statutory & Legal Compliance. ✓ Implementing Human Resource Management System (HRMS). ✓ Manage and meet clients and visitors to the office. ✓ Preparation of various reports for managers. ✓ Typing letters, reports, and other documents often of a sensitive and confidential nature in corporate house style. ✓ Managing clerical or other administrative staff.