OSAMA MOHAMED KAMAL AHMED
About Candidate
Dynamic and results-oriented engineering professional with over 13 years of experience in field service and maintenance management across diverse industrial sectors. Proven expertise in operational leadership, team management, and equipment optimization. Skilled in diagnosing technical issues, implementing preventive maintenance strategies, and enhancing workflow efficiencies. Seeking a challenging Field Service Engineer position to leverage strong problem-solving abilities, managerial skills, and a commitment to continuous improvement, contributing to organizational success and customer satisfaction. Proficient in CAD/CAM software, CNC technology, and process optimization, with a track record of achieving measurable improvements in production and maintenance operations.
Education
In progress
Experiences
● Directed the Roll Shop team, increasing equipment uptime and operational efficiency by 15%, ensuring a consistent supply of rolls to meet production goals. ● Analyzed production performance metrics, reducing downtime by 20% through targeted root cause analysis and predictive maintenance strategies. ● Coordinated production plans with Production Planning to optimize production scheduling. ● Led pre-production cassette preparations, cutting setup times by 30% and ensuring timely start of rolling operations. ● Managed Roll Shop activities using lean manufacturing principles & resolving equipment issues. ● Conducted inventory audits, maintaining 98% roll availability, and optimized supplier management, reducing lead times by 25%. ● Assisted with annual budget planning, and implementing cost control strategies. ● Monitored staff performance and provided technical training, boosting proficiency by 20% and aligning with quality assurance standards.
● Coordinated over 20 successful project installations, commissioning, and training sessions for engineering labs, ensuring 100% on-time delivery and achieving a 95% client satisfaction rate across Egypt, UAE, Saudi Arabia, and Qatar. ● Conducted market research to identify and secure 15 new business opportunities. ● Expanded existing customer value by 30% through customized support and service offerings, while attracting 10+ new clients, driving a 20% boost in overall revenue. ● Developed and implemented strategic goals for the business development team, exceeding growth targets by 15% and increasing market penetration in key regions. ● Engaged potential clients through 50+ outreach initiatives, establishing strong relationships and closing 12 high-value contracts worth over $1M in total. Facilitated training programs for 10+ team members, resulting in a 20% increase in skill proficiency and improved cross-functional collaboration.
● Worked on Applications, Technical Support, and as Service Engineer. ● Instructed CNC courses and served as Product Manager of CAD/CAM Software (Hexagon Esprit). ● Specialized in Okuma CNC (Lathe/Machining Center/MultiTasking) heavy service tasks and mechanical accuracy services. ● Supervised mechanical and electrical installation of CNC machines. ● Managed CNC machines maintenance, troubleshooting, commissioning, and training. ● Specialized in Prima-Power/Warcom press brakes (Sheet Metal Bending Machines). ● Supervised “SECO” metal cutting tools and machining operations (Sweden Brand). ● Managed “Rolleri/Tools Press” sheet metal bending tools operations (Italian Brand). ● Worked with various controllers: SIEMENS, FANUC, Okuma OSP, ESA, Delem, Ceblec, GSK.