MOHAMED EL RASHEED

• Identified and resolved complex technical issues related to hardware, software, and network connectivity. • Hands-on experience with computer networks, including LAN and WAN setups. • Demonstrated expertise in troubleshooting operating systems such as Windows, macOS, and chrome Os. • Collaborated with cross-functional teams to address escalated technical issues and provide comprehensive solutions. • Implemented and enforced IT security protocols to safeguard against data breaches and unauthorized access. • Managed the deployment of new hardware and software, ensuring smooth integration into existing systems. • Responded to and resolved IT support tickets within established SLA. • Provided remote support using various tools to assist users located offsite.

• Managed LMS user accounts, including account creation, modification, and access permissions. • Diagnosed and repaired hardware and software issues for a diverse user base. • Responsible from all school Assets, such as (firewall Servers printers laptops Access point Switch and smartboard). • Administrates Active directory and Google console by Setting up new users. • Collaborated with vendors for hardware and software procurement. • Support in distance learning and distance technical support by providing solutions and training on Microsoft Teams, Zoom platform, Google classroom and remote learning system.

• Designed and implemented CCTV systems tailored to client requirements, ensuring optimal coverage and security. • Installed cameras, DVRs, NVRs, and other surveillance equipment according to industry standards and client specifications. • Conducted regular maintenance checks on existing CCTV systems to identify and address any issues promptly. • Provided technical support to clients, addressing inquiries, troubleshooting problems, and ensuring system functionality. • Configured remote monitoring capabilities for clients, enabling them to access and monitor their CCTV systems remotely via smartphones, tablets, or computers.

• Installed and configured POS hardware components, such as terminals, barcode scanners, and receipt printers. • Responded promptly to service calls, identifying and resolving issues to minimize business disruption. • Collaborated with POS vendors for escalated support and issue resolution. • Provided end-to-end support for POS systems, including installation, configuration, and maintenance. • Trained store staff on POS system usage and troubleshooting procedures.