Brahim Mohamed Abdellahi
About Candidate
Adept at elevating customer experiences, I excelled as a Customer
Service Supervisor at Medeor 24/7 Hospital, where I significantly
improved satisfaction through expert conflict resolution and targeted
team coaching. My proficiency in Microsoft Office and exceptional
adaptability enhanced operational efficiency and team collaboration,
showcasing my commitment to excellence and continuous
improvement.
Education
Experiences
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction. • Coached team members to deliver hospitable, professional service while adhering to set service models. • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved. • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Maintained and built close relationships with customers through regular contact and visits. • Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries. • Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships. • Monitored, followed-up and • escalated cases to
Skills
Customer Relations
MS Office
Collaborated effectively with diverse team members to achieve goals on time.
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