Mohamad Karem Ahmad

✦ Performs user and access administration on designated systems and applications, in accordance with the defined policies, standards and procedures of the organization. ✦ Performs system security administration on designated technology platforms, including operating systems, applications, and network security devices, in accordance with the defined policies, standards and procedures of the organization, as well as with industry best practices and vendor guidelines. ✦ Performs installation and configuration management of security systems and applications, including policy assessment and compliance tools, network security appliances and host-based security systems. ✦ Applies patches where appropriate and, at the direction of [manager responsible for security administrator], removes or otherwise mitigates known control weaknesses, such as unnecessary services or applications or redundant user accounts, as a means of hardening systems in accordance with security policies and standards ✦ Locates and repairs security problems and failures. ✦ Performing security incident and event data to produce monthly exception and management reports. ✦ Performs normal and exceptional processing of user access and change requests, escalating such requests when appropriate. ✦ Reports unresolved network security exposures, misuse of resources or noncompliance situations using defined escalation processes. ✦ Assists and trains junior team members in the use of security tools, the preparation of security reports and the resolution of security issues. ✦ Develops and maintains documentation for security systems and procedures. ✦ Provides guidance to junior members of the team. Familiar with: - Arcos Pam (privileged access management) (User Server Level) - Imprivata SSO user access level, upgrades and health check (Intermediate Level) - SailPoint IDAM reporting and health check. (Server Access Level) - Mcafee Epo (Beginner Level) - Email Releases through Cisco gateway. - Risk Management.

Accomplishments: ★ Played a Major role in the Supporting Team during Irtiqa standards. ★ Enhanced all IT infrastructure and resources based on needs. ★ Managing all IT online Testing (such as MAPs). ★ Managing Emails through G-suite. Accountabilities: ★ Troubleshooting different devices such as Computers / Laptops/Network & Local Printers/ Scanners. ★ Installing different devices to the computers such as Printers and Scanners. ★ Troubleshooting specific tasks which are assigned (such as School applications & MS Windows & MS Office). ★ Receiving service requests and solving them in a short period of time. ★ Creating datasheets and filtering them through excel to analyze information and data. ★ Responsible for diagnosing & resolving hardware, software and user incidents. ★ Managing the tickets assignments and monitoring the service level and delivery ★ Responsible for fulfilling end users requests in line with the policy. ★ Acting as the first point of contact for all IT & technical queries. ★ Installing and configuring computer hardware operating systems. ★ Responsible for Service Request tickets. ★ Working with our Group Email, replying to our users and assisting them through it. ★ Onsite Support for Departments & Branches troubleshooting their issues. ★ Preparing new machines with our IT prerequisites. ★ Responsible for cost saving in the IT Department through processes. ★ Install and configure local and network printers. ★ Collaborating with vendors for repair/replacement of faulty hardware as well as installation of new hardware & software. ★ Data Backup via cloud and Local servers. ★ Monitoring servers and Routers status. ★ Performing safe and secure data migration. ★ Capable of performing backup solutions.

Accomplishments: ★ Acquired significant exposure in resolving desktop issues of Dell, Compaq and HP, and customized machines. ★ Managing License for all applications. ★ Managed to apply Cost Saving. Accountabilities: ★ Responsible for managing backups using Symantec. ★ Assisted the IT section in enhancing system uptime across operational areas. ★ Diagnose and resolve technical issues. ★ Provide desktop and server support. ★ Setting up and configuring new laptops and desktops. ★ Ensuring security and upgrades are applied and kept up to date on desktops and laptops. ★ Antivirus installation to all desktops and laptops. ★ Making of Cat 5 network cables when needed. ★ Creating purchase requisitions for IT hardware/software. ★ Ensuring all software purchased licensing is recorded and maintained. ★ Help installing local area network cabling systems and equipment such as network interface cards, hubs, and switches. ★ Assembling Desktop Computers. ★ Apply best management and practices and principles to the benefit of the company. ★ Setup the Institute Training and Development Plan and Projects. ★ Setup and supervise a lot of Projects for Cabling, Networking Data and Voice, CCTV system for a lot of construction companies and a lot of projects. ★ Evaluate feedback for the Staff, Courses Customers. ★ Ensuring all of our applications are up to date & Licensed. ★ Used Active Directory, DHCP, Exchange and Backup.