Mithila Santosh Mangaonkar

Understanding the client requirements along with the functional design for SAP SD, SAP MM, SAP PP. • Implement customize SAP solutions based on clients requirement. • Developing various customized objects by explaining the requirement to the developer. • Unit Testing & documentation. • Provided clear direction, mentorship, and support to team members, fostering a collaborative and motivated work environment. • Conducted regular team meetings to communicate goals, provide updates, and address challenges.

Responsibilities: • Handled issues based on O2C cycle, pricing, output types, IDOCs, etc. • Good knowledge in pricing and good experience on pricing condition technique. • Worked on the issues related to Purchase orders, Inbound delivery, Goods receipt, Goods returns, Transfer order posting & inter plant material transfer. • New BOM creation & release for order punching. • Worked in the configuration of Basic functions including new calendars and work times. • Prepared Functional Specifications as per Client requirements. • Worked on SD configurations, customizing objects and enhancements. • Worked on IDOCs and Interface issues. • Creating and scheduling batch jobs in ERP • HandlingservicerequestslikeMasterdata maintenance, Partner profile maintenance, billing, Articlelistingandde-listingandsuggesting customized proposals for recurring issues • Preparation of functional specifications for enhancements, user manuals, and troubleshooting tickets. • Handling service request in SD like pricing, billing. • Built and worked on new reports such as fetching faulty SO, invoice. • Worked on interfaces which sends the data for the confirmation of orders, installation & customer acceptance to SAP in form of IDOCs via PI/XI. • Experience in enhancing SAP modules. Proven ability to identify opportunities for improvement, implement system enhancement and drive significant business value. • Responsible for gathering business requirements from customers for new project requirements and enhancements, understanding it and preparing Functional design specification, giving walkthrough of FS to technical team, test and deployment. • Responsible in handling priority incidents and resolving those under SLA and providing the deliverables to the customer with high accuracy within the promised time. Preparing root-cause analysis (RCA) based on those issues. • Direct interaction with the client for resolving tickets/issues as per defined SLAs & creating customizing reports as per the business requirements. • Providing maximum support to achieve the goal. • Support automation team for preparing daily SR activities like reporting, manual monitoring and also received appreciation for reducing monitoring FTS by automating reports. • Provided KT and helped team members to resolve the issues. • Strong track record in providing comprehensive training and support to end users. • UAT testing • SD - Baseline Configuration (Sales org, Div, Sales groups, Doc type no ranges, Tolerances, configuration of pricing ) • Sales End to End Scenario ( Intercompany & third party sales ) Worked on the creation of batch job as per business requirement and solved the issues related to batch job failure. • Worked on the Mass update of customers. (Ex. Payment terms.) • Replication of complex scenarios in Development and Quality environment End-to-End. • Worked on the issues related to billing outputs and creation of accounting document

Provided 24*7 production support. • Provide support for SAP IS-Retail, SAP SD, SAP MM, SAP FICO, SAP PP, SAP TM & various SAP modules, ensuring seamless system functionality and resolving issues promptly to minimize operational disruptions. • Vigilantly monitor assortment job flows within SAP IS-Retail, promptly identifying any anomalies or failures. • Take swift action in the event of job failures. • Responsible for ticket monitoring and dispatching • Less priority tickets solving. • Reporting and monitoring SAP systems. • Client communication for additional responsibilities • SOP document preparations for transition activities. • Service Break activities. • Control-M Activities Creating and monitoring different kind of jobs in Control-M (SAP, OSS, FTP jobs etc.) Setting up different kind of dependencies, alerts and actions in jobs. Setting up yearly calendars for all jobs. On customer request order and run different kind of jobs other than current date. Managing production and quality Control-M servers. Performing service break activities.