MICHELLE SELGA

HR Management • Recruitment and Staffing: Manage hiring processes to attract and onboard the best talent. • Employee Relations: Address grievances and foster a positive work environment. • Performance Management: Develop appraisal systems and provide feedback to enhance performance. • Learning and Development: Organize training programs and support career growth. • Compensation and Benefits: Design and manage competitive salary and benefits packages. • Compliance: Ensure adherence to labor laws and company policies. • HR Strategy: Align HR policies with organizational goals. Operations Management • Process Improvement: Analyze and optimize business processes for efficiency. • Quality Control: Implement standards and conduct inspections to maintain quality. • Supply Chain Management: Oversee procurement, logistics, and inventory. • Risk Management: Identify and mitigate operational risks. • Budget Management: Plan and control operational budgets. • Team Leadership: Lead and motivate teams to achieve operational goals.

Supervising staff, ensuring customer satisfaction, assisting with training anddevelopment, managing inventory and records, driving sales, ensuring policy compliance, creating schedules, resolving operational issues, and facilitating clear communication between management and staff.

Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels. • Monitored health and safety standards to maintain a clean, safe working environment. • Managed inventory control, reducing waste and optimizing resources allocation. • Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption. • Monitored staff performance, enforcing adherence to policies, procedures, regulations • , health codes, license requirements and top service standards.