LAILA ABDULWAHAB OMAR

 Greeting patients when they come for appointments  Answering phone calls and emails from patients  Assisting patients with filling out forms and answering their questions  Filing medical records and other document  Keeping the front desk or office organized and running smoothly  Scheduling appointments and follow-ups for patients  Calling patients to remind them of their appointments  Using a computer, medical office software, and other technology to keep information organized and up-to-date  Processing payments from patients

 Ensure that the incoming & out ponds calls are managed and handled professionally.  Provide customer with all information and updates data according.  Follow up customer issues in order resolve it.  Liaising with and answering enquiry from customer service, individuals and other organization often via fax, telephone and emails.  Assist new employes with live calls and proper phone technic uses  Worked as QC member and provide feedbacks to agents in order improve the overall performance to ensure the highest level of customer service was delivered.

 Apply highest standard of customer service at all time.  Ensuring that all complaints and concerns are attended to speedily and satisfactorily.  Keep the customers up to date and called them during sale time and special offers.  Built very good relation with the customers with in work environment.  Always keep promise.  Help the colleagues to achieve monthly target.  Able to work under pressure.  Flexible and able to work maximum hours required as per the business need.