JOSE THOMAS

• Provided comprehensive service and support related to insurance policies and pension plans. • Ensured secure handling and confidentiality of customers' sensitive information. • Implemented corrective actions to enhance customer satisfaction and retention. • Raised IT tickets as required to resolve technical issues affecting service delivery. • Collaborated with IT support teams to ensure timely resolution of issues. • Facilitated effective communication between teams within the organization. • Coordinated with different departments to streamline processes and improve service delivery.

• Worked collaboratively as part of the sales force team to achieve daily targets set by the reporting manager. • Contributed to team goals through proactive engagement and effective communication. • Ensured delivery of a positive customer experience by providing excellent service and addressing customer inquiries and concerns. • Enhanced brand reputation through professionalism and customer-focused interactions. • Assisted customers in selecting products that aligned with their individual needs and preferences. • Provided product information, features, and benefits to facilitate informed purchasing decisions.

• Ensured high levels of customer satisfaction through prompt and courteous service. • Assisted customers in product selection, providing information on various granite and tile options. • Handled order placement and tracking to ensure timely delivery and customer satisfaction. • Maintained records of customer interactions, transactions, complaints, and actions taken. • Generated reports on sales performance, customer feedback, and inventory status. • Worked closely with the sales team, warehouse staff, and management to coordinate activities and support operational efficiency.