JOHN FERNANDES

Answer queries and handle customer complaints, sending them to management if necessary. • Deal with customer refunds. Receive, process, and organize deliveries. • Process cash and card payments. • Assist customers with their needs. • Ensure your workspace remains clean. • Ensure the shelves are stocked. • Ensuring customers have accurate information on product availability and prices. Cashiering and Pricing • Monitoring cash till, expenses in and out and petty cash Banking, book keeping and record keeping

• Handling of Petty Cash. • Supervising support staff and ensuring all office policies and procedures are being implemented. • Preparing Cash Reports etc. • Achieved top ranking among other team members for performance, attendance, efficiency and effectiveness in discharging one’s duties.

• Experienced in serving multi-cultural clientele on holiday in Goa. • Handling Client Feedback, regarding the various Restaurants in the Resort • Greet customers and hand out menus. • Take meal and beverage orders from customers and place these orders in the kitchen. • Make menu recommendations and inform patrons of any specials. • Deliver meals and beverages to tables when they have been prepared.