Jessa B. Catilo

 Contract local & foreign recruiting agencies and applicants for company’s manpower requirement. Liaising with outsource companies for manpower requirements.  Submitting attendance & checking invoices.  Liaising with PRO on all hiring matters & renewal of visa, labor card, Emirates ID, etc.  Schedules & performs word processing activities, formats, revises & print out final copies of complex documents for other employees.  Provide information & assistance to staff with regards to related activity.  Coordinating with the Camp Boss to arrange the accommodation of production workers.  Coordinates all travel arrangements for the company; research & makes flight, hotel & rental car reservations in accordance with company policies & to obtain most economical & efficient travel.  Creates travel itinerary & schedules in accordance with authorized travel requests.  Coordinating with insurance company for any claims, re-issuing of card, renewal & cancellation.  Creating & updating various personnel records in ERP – Oracle System.  Preparing Purchase Request (ERP-Oracle) for any related Admin purchases both goods and services.  Prepare and issue company correspondence and certificates.  Maintaining files of administrative regulations, memoranda and all other duties related to HR/Admin Department.  Monitor staff attendance activities.  Preparing monthly overtime report, attendance and assisting payroll process.  Calculating settlements and preparing cheques.  Maintains supplies inventory by checking stock to determine inventory level, anticipating need supplies, placing & expediting orders for supplies, verifying receipt of supplies.  Responsible for operating and maintaining office equipment; arranges for repairs when necessary.  Ensure compliance to all company and regulatory safety & environmental guidelines and practices, e.g., Identify hazards and associated risks in workplace.  Performs other related duties as required or as assigned.

 Hiring, supervising, and evaluating staff members.  Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.  Serve as point of contact with benefit vendors and administrators.  Delegating tasks and ensuring that they are completed accordance with existing policies and procedures.  Supporting coordinators and managers in operational tasks.  Scheduling meetings and company events  Support all internal and external HR related inquiries or request.  Answering and directing phone calls.  Organizing and Scheduling appointments  Book Travel Arrangements.  Coordinate trainings sessions and seminars of the employees.  Booking Medical examination of the employees.  Perform orientation and update records of new staff.  Preparing business correspondence typically using Microsoft Applications  Maintains digital and electronics records of employees, verifying and backing up data.  Support on Onboarding and OFF Boarding process  Entering all data about employees.  Keep up to date with the latest HR trends and best practices.  Receiving and arranging the documents of the staffs and make new file.  Organizing, store and print company documents as needed.  Distribute incoming and outgoing mail.  Maintain a filling system for data on customers and external partners.  Submit expense report.  Order office stationery and supplies.  Book meetings and schedule events.  Worked as a Secretary with manager regarding with their work.  Computerization of certificates as requested.  Sending and receiving mail and important packages.  Greet clients and visitors with a positive, helpful attitude.  Assisting clients in finding their way around the office.  Assisting with a variety of administrative tasks including copying, faxing.  Preparing meeting and training rooms.  Answering, forwarding, and screening phone calls.  Performing administrative duties.  Helping maintains workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.  Perform data entry.

Answering call in friendly manner.  Receiving, prioritizing, documenting and actively resolving end user help requests.  Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.  Do troubleshooting steps in software using screen sharing with the customer.  Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.  Recommends actions by analyzing and interpreting data and making comparative analyses, studying proposed changes in methods and materials.  Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.  Develop help sheets and knowledge base articles for end users.  Collaborate with others on developing predictive models of user behaviours.  Leverage and improve exiting reporting infrastructure to delivery timely, flawless business performance reporting and forward-looking analysis.  Evaluates system potential by testing compatibility of new programs with existing programs.