JAMSAR ABDUL RAHMAN

• Ensuring product registration documents comply fully with local regulatory requirements. • Compiling Quality Assurance reports on targets, compliance, and potential future risks. • Developing SOPs, protocols, and reports for process validation and qualification plans. • In process quality checking procedures for incoming raw materials. • Managing the manufacturing process and performing critical checks. • Monitoring operations and enforcing controls. • Reviewing batch manufacturing records (BMRs). • Authorizing the release of finished goods for distribution and sale. • Addressing complaints and overseeing product recalls. • Administering the Change Management System and implementing CAPAs, supporting investigation closure. • Actively engaging in continuous improvement initiatives within the quality department, collaborating across departments to identify process enhancement opportunities. • Trained in evaluating Quality Risk Management. • Generating quotations, processing sales orders, and issuing invoices via ERP Software. • Performing 5S audits and reporting findings. Key Milestones: • Achieved GMP certification from MOHAP within one year of commencing factory construction. • The facility holds ISO 13485 certification for healthcare manufacturing, along with ISO 14001, 9001, and 45001 certifications. • Successfully classified 114 Medical Device products under MOHAP.

• Frontline role as a pharmacist in the Covid-19 surveillance team. • Ensure that all customer registrations are processed through WAREED Software and include verification of COVID-19 results. • Conducted mass COVID-19 testing and vaccination program with the assistance of Emirati volunteers and police support. • During the pandemic, completed the R&D of MG21 and CG21 for Global Pharma in my role as a representative of MOHAP.

• Dispensing prescribed and over-the-counter medicines and general items to customers with professionalism and ethical standards. • Utilizing sales skills to suggest alternative over-the-counter medicines and items to customers to enhance sales. • Managing cash, credit, and insurance sales, and conducting daily reconciliations. • Coordinating with insurance companies to facilitate client approvals. • Educating patients on the proper usage of medications. • Adhering to standard operating procedures (SOPs) for purchasing, ordering, receiving, and transferring within the pharmacy. • Negotiating and maintaining purchasing contracts and terms. • Implementing effective stock management strategies to minimize expiry.