HEMA ARUNKUMAR

• During their tenure with us, I was responsible for a wide range of administrative and managerial tasks, including but not limited to: • Overseeing day-to-day office operations and ensuring smooth administrative functioning. • Supervising and mentoring junior administrative staff. • Coordinating meetings, schedules, and travel arrangements for senior management. • Managing documentation, filing systems, and preparing business reports. • Liaising with internal departments and external stakeholders for effective communication. • Monitoring budgets and managing office supplies and procurement processes. • Ensuring compliance with company policies and regulations. • Providing support for various organizational projects and initiatives. • Coordinating office activities and operations to secure efficiency and compliance to company policies • Supervising administrative staff and dividing responsibilities to ensure performance • Keep stock of office supplies and place orders when necessary • Track Stock of office supplies and place orders when necessary • Submit Timely reports and prepare presentations/proposals as assigned • Assist colleagues whenever necessary.

Work as an exceptional team player. Guaranteed quality of service through effective communication with customers and built satisfied customer relationships. Provides excellent customer care and conflict resolution. Duties: ▪ Supervised daily operations of a fast-paced quick service restaurant, ensuring smooth coordination between front counter, kitchen, and drive-thru. ▪Led a team of crew members per shift, providing training, support, and motivation to achieve performance targets. ▪ Managed scheduling, shift changes, and break times to ensure adequate coverage and labor cost control. ▪ Handled customer concerns and complaints with professionalism, ensuring high levels of guest satisfaction. ▪ Maintained compliance with health, safety, and food hygiene standards as per company and local regulations. ▪ Monitored inventory levels, placed stock orders, and reduced waste through efficient resource management. ▪ Accurately managed cash handling procedures including till reconciliation and bank deposits. ▪

Responsible for maximising sales and providing excellent customer care to shops customers. Constantly working to develop and increase sales under the supervision of the Shop Owner. Duties: ▪ Operating the tills, including cashing up and completing paper work at the start and end of shift. ▪ Assisting customers in the selection and purchase of items. ▪ Completing sales sheets at the end of the day. ▪ Ensuring that the shop counter is always manned. ▪ Processing cash and credit card transactions accurately & efficiently. ▪ When required wrapping up purchased items for customers. ▪ Checking the inventory listing with actual stock on the shop shelves and reporting and discrepancies to managers. ▪ Keeping merchandise orderly and neat in appearance as well as moving large amounts of stock and merchandise around the shop. ▪ Handling customers complaints in a professional and diplomatic way. • Daily tracking and reporting to the shop owner. ▪ Assisting the staff in keeping the shop floor clean and tidy at all times.