Dennis Angeles Reyes

• Provides back-office support to surgical operation sales team via call, email. • Answering emails and calls receive inquiry by the OT store & Hospital. • Analyze the data consumption sheets received from the Hospital upon entering system into creating quotation, proforma invoice and invoice. • Properly logged the implant items used through inventory file system for Logistics monitoring and billing purposes. • Checking the medical sets/instrument received from hospital for proper replenishment. • Experienced using SAP, QuickBooks, sales force, Microsoft dynamic and Oracle application. • Experienced in MOHAP medical item registration governed by UAE. • Experienced as Purchasing officer as well as direct coordinated to suppliers. • Handling purchase ordering of medical orthopedic supplies from vendor. • Direct reporting to Sales Director and line Manager • Direct reporting to Finance Manager weekly for customer payment updates. • Do the follow-up in due payments to the client and provide the updated statement of accounts. • Collecting payment via Cheque, Transfer and cash payment from vendor and Hospitals. • Analytical thinker as a team member and contributes great ideas when it needed most. • Experienced as Customer Service Trainor to a new member in the team.

• Posts customer payments by recording cash, checks, and credit card transactions. • Performs routine preventative maintenance procedures on buildings, mechanical equipment, electrical and utility systems on a scheduled basis. • Assists in the operation of the Building Management computer system (IPMS) which controls and monitors mechanical equipment and utility systems. • Responsible for the Rent & Service charge collection in Projects/ tenants within the IPMS- Oracle property management systems • Reviewing of arrears and working alongside the CRM, Collections & Accounts to enforce litigation action for any tenant delinquency. • Strict monitoring of all tenant payment plans to ensure tenants are committing to their terms. • Resolves collections by examining customer payment plans, payment history, credit line, coordinating contact with collections department. • Exposure to Management members of the organization, liaising with Property consultant, Client Accountants and Property Managers as appropriate. • Compiling internal and client specific aged debt and collection reports, using the system and excel as required. • Support the Cashiering team on unallocated cash items and tenant coding. • Experienced in Oracle Applications: FUSION and EBSPROD instance. • Posts revenues by verifying and entering transactions from safe box and local deposit bank. • Updates receivables by totaling unpaid invoices, Chq on hands, etc. • Maintains records by checking invoices, debits, and credits. • Verifies validity of account discrepancies by obtaining and investigating information from sales, collections department, Legal and promotions • Resolves valid or authorized deductions by entering allocation entries. • Resolves invalid or unauthorized deductions by following pending deductions procedures. • Protects organization's value by keeping information confidential. • prepare and process electronic transfers and payments. • reconcile accounts payable transactions. • monitor accounts to ensure payments are up to date. • assist with month end closing. • provide supporting documentation for audits. • sort, code and match invoices. • set invoices up for payment for DLD.

• Manage the purchase order process and ensure timely delivery of goods and services. • Coordinating with assigned teams to ensure procurement supports business objectives. • Procured, and prepared tender documents to ensure product realistic and commercial tenders. • Process purchase requisitions/ orders within purchasing authority. • Knowledgeable in supply chain, production and processing, regulations and standard • Monitor inventory levels and maintain accurate records. • Develop and implement procurement strategies. • Manage vendor relationships and negotiate contracts. • Evaluate supplier proposals based on price, quality, and delivery dates. • Provide telephone, remote and email support to external clients (Swift) computer users. • Provide first call resolution to computer hardware and software problems through troubleshooting techniques. • Enter incidents in the Service Manager system (Microsoft CRM), including detailed information for every incident. • Check version levels and available updates for Operating System, patches, and virus protection software. • Responsible for the creation of case reference numbers in CRM or Service Desk documentation.

• Dealing with the prospective client through UAE boundaries • Learning about their recruitment needs and help them to source the right candidate. • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a referral. • Handled and resolved customer complaints and queries. • Answer telephone calls from potential customers who have been solicited through advertisements. • Creating daily calling/production reports on time basis • Maintains and updates the contacts, accounts, and orders. • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. • Performed multi-tasking activities and menial tasks as the need arises.