Amit Vishwakarma
About Candidate
Professional Introduction
Results-driven Business Analyst with 13+ years of experience in global logistics, ocean shipping, supply chain operations, and continuous improvement. Experienced in business analysis, process optimization, stakeholder management, KPI reporting, data analytics, and operational excellence. Proven ability to lead process transitions, improve operational performance, reduce costs, and drive quality initiatives using Lean methodologies and data-driven decision-making.
Hands-on experience with SAP, Salesforce, Advanced Excel, Power BI, and process automation, with a strong understanding of international shipping, freight forwarding, export documentation, and customer operations. Recognized for delivering sustainable process improvements, collaborating with global cross-functional teams, and supporting strategic business objectives.
Currently seeking opportunities in Business Analysis, Supply Chain, Logistics, Continuous Improvement, Process Excellence, Quality, and Operations with organizations that offer long-term growth. Available to join within 15 days or earlier, depending on business requirements, and open to relocation worldwide. If required, I will arrange visit visa from my end.
Education
Comprehensive training in customs regulations, international trade documentation, freight forwarding, shipping operations, import/export procedures, logistics, and supply chain management.
Comprehensive study of business management, operations, finance, marketing, human resources, organizational behavior, economics, and strategic decision-making, with a focus on developing analytical, leadership, and problem-solving skills.
Experiences
● Track operational KPIs, prepare performance reports and identify process improvements to increase efficiency and reduce costs. ● Works closely with internal departments and external partners to resolve operational issues and improve service quality. ● Improved Europe region CSAT by 10% through process improvements and CS experience. ● Design, develop, and maintain interactive dashboards and reports in Power BI to provide actionable insights for operational teams. ● Transitioned Agent View to Solar Task Manager, reducing overdue tasks by 35% and significantly enhancing global task visibility. ● Developed VBA automation that reduced manual reporting effort by nearly 70%. ● Engineered a rapid recovery for the NBA (Next Best Action) project, moving performance from 50% to 90% within 6 weeks through workflow redesign and stakeholder alignment.
● Supervise daily logistics and transportation operations. ● Handle shipment request via Salesforce CRM, CHAT, and EDI. ● Co-ordinate with internal department and external partners to resolve operational issues. ● Upselling Maersk SPOT with loading guarantee, easy online booking, and at a fixed price. ● Resolve delivery delays and operational challenges promptly. ● Reduced booking processing effort by 480 minutes/week through automation and process standardization, improving SLA adherence, productivity, and turnaround time.
● Process customer PO into the system and arrange transportation. ● Co-ordinate with external vendor for customer shipment arrangement.
● Monitor shipment movement and ensure timely deliveries. ● Coordinate with transportation providers and distribution centers. ● Led three international process transitions for UK Equipment Operations, UCR, and Reuse processes, aligning regional workflows with global enterprise standards. ● Managed Detention & Demurrage (D&D) invoicing and claims, improved revenue leakage. ● Coordinated with container leasing companies and linear for container on-hire and off-hire. ● Established EDI connectivity with terminals and depots to streamline inventory management and improve operational efficiency.
● Maintained 100% accuracy in vessel expense reporting to Japan HQ and secured zero-error financial audits. ● Manage India Shipping Port Operation process
Skills
Six Sigma
Microsoft Power BI
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