Alhindi Abdulqader

• Oversee La Veranda All Day Dining Restaurant, Room Service, Banqueting and Catering. • Kept accurate records in compliance with sanitation and food service requirements • Reviewed procedures and operational challenges to uncover service and safety improvements • Scheduled staff hours and allocated resources to maximize team member performance • Established and enforced nutritional standards for dining establishments, based on accepted industry standards • Handled customer inquiries, complaints and feedback in a timely manner • Maintained accurate records of employee attendance, payroll processing and scheduling shifts • Provided customers with excellent service and resolved customer complaints • Developed departmental objectives, budgets, policies, procedures, and strategies • Experienced with social media and communications platforms • Demonstrated strong leadership abilities by leading weekly meetings with staff to discuss goals, objectives and performance reviews • Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients • Monitored guest satisfaction through direct interaction with customers during their dining experience • Managed a team of 15 employees, providing direction and guidance to ensure high standards of service • Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions • Created daily reports on sales and inventory levels to monitor financial results and adjust accordingly.

• Managed day-to-day operations of the restaurant, including overseeing staff activities, ordering supplies, monitoring stock levels, maintaining records, and reconciling cash receipts • Analyzed customer feedback and developed strategies to increase customer loyalty and satisfaction • Developed and maintained a high standard of customer service, ensuring customers had an enjoyable experience • Resolved customer complaints quickly and efficiently to boost customer satisfaction • Assisted in developing marketing strategies to promote the restaurant's brand image • Assisted managers with staffing levels to meet established budgetary goals and business volume • Conducted meetings and collaborated with other personnel for menu planning, serving arrangements, and related details • Delivered customer service by greeting customers and answering any store inquiries • Informed customers of special promotions, loyalty programs, and discounts

• Prepared special orders according to customer requests while maintaining high quality standards. • Trained new cashiers in the use of cash registers and processing payments. • Supervised others and provided on-the-job training. • Interacted with guests to influence purchases and upsells. • Memorized menu and sales policies to help customers make food selections.