AADIL KORAI

 Handling all channel reservation, (OTA, Direct, email).  Controlling all OTA channels as well as Corporate and Travel Agents.  Managing all operations related with the guest (Transportation, accommodation, Housekeeping, Food and Beverages).  Preparing revenue reports on daily basis.  Preparing market competitive reports on daily basis.  Preparing all expenses reports related with maintenance, Food and Beverages.

 Providing outstanding services and ensure customer satisfaction.  Addressing customer concerns and complaints promptly and professionally.  Posting charges to customers and handle card and cash transactions.  Planning and assigning workloads for front office associates.  Supervising associates in their assigned job duties.  Evaluating the performance of associates and provide appropriate feedback.  Scheduling regular meetings to discuss about issues and updates.  Educating associates on safety, emergency and security procedures.  Preparing Night shift Reports and Morning Reports.

 Demonstrating a high level of customer service at all times.  Maintains cash float and ensures accurate daily report of all cash received.  Have a thorough knowledge of Opera and other front office systems.  Welcoming and greeting guests with great courtesy.  Managing room reservations using a computerized reservations system.  Addressing guests concerns and special requests in a professional and personable manner.  Answering queries of guests about various information and services of the hotel.  Compiling and updates hotel files and report.

 Handling Group Reservations.  Room inventory management  Set the Selling Strategy for Sales, Reservations & Front Office.  To be fully conversant with all market segment and rate plans, together with special rates and packages.  To liaise daily with the Revenue Manager regarding business on the books and the strategy for the day.  To attend and participate in the monthly Sales Strategy and Brainstorming meeting, Reservations feedback, meetings and other departmental activities.  Ensure to check the no show record as well as pending reservations.  Check the VIP arrival, special requests and check traces to action.

 Listening to customer requirements and presenting appropriately to make a sale. Maintaining and developing relationships with existing customers in person, and via telephone calls and emails.  Gathering market and customer information.  Recording sales and order information and sending copies to the sales office.  Handling Group Reservations.  Set the Selling Strategy for Sales, Reservations & Front Office.  Maintaining effective office administrative procedures within the department.  Handle all telephone calls and correspondence related to Reservation of rooms & ensures highest possible room occupancy with maximum Average Daily Rate.  Coordinate & intimate sales department about potential clients to generate business.  Knowledge of MARSHA, OPERA and Microsoft Office Software applications