Hotel & Reservations Manager

Job Description

The Hotel & Reservations Manager oversees hotel accommodation arrangements and reservation activities associated with travel services. The role ensures that customers receive suitable accommodation options and that bookings are accurately processed and managed. The manager coordinates with hotels, suppliers, reservation teams, and other travel partners to maintain service quality and availability. The position also monitors reservation performance, customer satisfaction, supplier relationships, and accommodation costs.

Key Responsibilities:

Manage hotel reservation operations and accommodation booking processes.
Coordinate with hotels and accommodation providers regarding availability, rates, and room allocations.
Ensure reservations are accurately entered, confirmed, modified, and cancelled when required.
Negotiate commercial terms, rates, contracts, and service conditions with hotel partners.
Resolve accommodation-related complaints, booking errors, and customer issues.
Monitor hotel availability and identify suitable alternatives during high-demand periods.
Coordinate hotel arrangements with flights, tours, transfers, and other travel services.
Monitor reservation revenue, costs, booking volumes, and supplier performance.
Maintain accurate reservation records and operational reports.
Develop and maintain strong relationships with hotel partners and internal travel teams.