Service Advisor

Job Description

The Service Advisor acts as the primary point of contact between customers and the vehicle workshop.
The role involves understanding customer concerns, arranging vehicle inspections, explaining required work, and coordinating repair activities.
The advisor ensures customers receive clear information about costs, timelines, and vehicle status throughout the service process.
Strong customer service, organizational, communication, and automotive knowledge are important for success in this position.

Key Responsibilities
Receive customers and document vehicle service requirements.
Discuss vehicle symptoms and concerns with customers.
Create accurate workshop orders and repair instructions.
Coordinate vehicle inspections and diagnostic activities.
Prepare and explain repair estimates and service recommendations.
Keep customers informed about repair progress and additional work.
Obtain customer approval for additional repairs when required.
Coordinate with technicians and workshop management to meet delivery times.
Conduct final service reviews with customers.
Handle customer questions, complaints, and service-related issues professionally.
Maintain accurate service documentation and customer records.