Field Service Engineer

Job Description

The Field Service Engineer provides technical support, installation, maintenance, and troubleshooting for Barco’s professional display and visualization solutions at customer locations. The role requires strong knowledge of electronic systems, networking, software configuration, and troubleshooting techniques. The engineer works directly with customers, partners, and internal technical teams to resolve system issues efficiently. The position also contributes to customer satisfaction by ensuring systems operate reliably and according to required performance standards.

Key Responsibilities:

Install, configure, commission, and maintain Barco equipment at customer sites.
Diagnose and resolve hardware, software, networking, and system-level issues.
Perform preventive and corrective maintenance activities.
Conduct system testing and verify equipment performance after service activities.
Provide technical guidance and training to customers and partners.
Document service activities, technical findings, and corrective actions.
Escalate complex technical issues to engineering and product support teams.
Maintain service tools, equipment, spare parts, and technical documentation.
Support customer projects, upgrades, replacements, and system modifications.
Maintain high standards of safety, professionalism, and customer service during field assignments.