Guest Relations / Cabin Crew Executive

Job Description

Responsible for delivering exceptional guest experiences and maintaining high standards of hospitality throughout the guest journey. The role involves welcoming guests, understanding their needs, resolving concerns, and coordinating with hotel teams. The executive acts as a key point of contact for VIP guests and special requests. Strong communication, presentation, interpersonal, and problem-solving skills are essential.

Key Responsibilities:

Welcome guests warmly and provide personalized assistance throughout their stay.
Handle guest inquiries, requests, complaints, and service recovery professionally.
Coordinate VIP arrivals, departures, celebrations, and special arrangements.
Maintain accurate records of guest preferences and service requests.
Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments.
Promote hotel facilities, services, loyalty programs, and relevant offers.
Follow established hospitality, safety, and guest-service standards.
Collect guest feedback and identify opportunities to improve satisfaction.
Assist with check-in, check-out, and other guest-service activities when required.
Build positive relationships with repeat and high-value guests.