Operations Coordinator

Job Description

The Operations Coordinator supports the efficient movement of passengers, vehicles, cargo, and vessels through port and terminal operations. The role coordinates check-in, boarding, traffic flow, loading activities, and communication between relevant operational teams. Accuracy and timely coordination are critical because port activities directly affect vessel schedules. The position requires flexibility, situational awareness, strong communication, and the ability to manage multiple activities simultaneously.

Key Responsibilities
Coordinate daily passenger and vehicle check-in and terminal activities.
Support efficient passenger boarding and disembarkation processes.
Assist with traffic direction and vehicle movement within port areas.
Coordinate with vessel crews, terminal personnel, cargo teams, and relevant service providers.
Monitor operational schedules and communicate delays or changes promptly.
Verify passenger and vehicle documentation according to established procedures.
Support safe, orderly, and efficient passenger flow at the terminal.
Assist with ticket sales, check-in activities, and customer inquiries when required.
Report operational incidents, irregularities, and safety concerns to responsible managers.
Help ensure vessels depart according to planned schedules and operational requirements.