B2B Key Account Manager

Job Description

The B2B Key Account Manager is responsible for managing and developing strategic business relationships within the marine and aviation sectors. The role focuses on growing sales, strengthening customer partnerships, and delivering commercial solutions that meet the requirements of key business customers. The manager develops account strategies, identifies new business opportunities, and coordinates with internal teams to deliver reliable products and services. The position also monitors market developments, customer needs, commercial performance, and competitive activity to support sustainable business growth.

Key Responsibilities:

Develop and execute strategic account plans for key marine and aviation customers.
Manage relationships with major B2B customers and act as a primary commercial point of contact.
Identify opportunities to grow sales, market share, and customer value within assigned accounts.
Understand customer operational requirements and propose appropriate products and service solutions.
Negotiate commercial agreements, pricing, contracts, and service arrangements within authorized guidelines.
Monitor account profitability, sales performance, volumes, margins, and other commercial indicators.
Build strong relationships with decision-makers and key stakeholders across customer organizations.
Collaborate with supply chain, operations, technical, finance, and customer service teams to meet customer requirements.
Monitor competitor activity, market trends, pricing developments, and industry opportunities.
Develop sales forecasts and provide accurate information for business and supply planning.
Resolve customer concerns and coordinate timely responses to service or delivery issues.