E-Commerce Back Office Executive

Job Description

Cognize ITES is looking for an E-Commerce Back Office Executive to manage backend operations supporting online retail platforms. The role includes maintaining product information, processing customer orders, verifying data accuracy, and coordinating with internal teams for smooth operations. Candidates should possess strong attention to detail, computer proficiency, and the ability to work efficiently in a fast-paced environment. This position contributes significantly to ensuring seamless e-commerce operations and customer satisfaction.

Key Responsibilities
Process online orders accurately and within defined timelines.
Update product listings, pricing, and inventory information.
Verify customer and transaction details for data accuracy.
Coordinate with logistics and warehouse teams for order fulfillment.
Handle order modifications, cancellations, and return requests.
Prepare daily operational reports and performance summaries.
Ensure compliance with company policies and operational procedures.
Maintain confidentiality and accuracy of business data.