Operations Manager

Job Description

Infosys BPM is looking for an experienced Operations Manager to oversee business process operations, client delivery, and team performance. The role requires strategic planning, resource optimization, and continuous process improvement to achieve business objectives. The Operations Manager will collaborate with cross-functional teams to ensure operational efficiency, customer satisfaction, and financial performance. Strong leadership, analytical, and stakeholder management skills are essential for driving successful outcomes.

Key Responsibilities
Manage end-to-end operational delivery for assigned business processes.
Ensure achievement of client SLAs, KPIs, quality, and productivity goals.
Lead multiple teams by providing guidance, coaching, and performance management.
Develop operational strategies to improve efficiency and service quality.
Monitor financial performance, budgeting, and resource utilization.
Identify operational risks and implement effective mitigation strategies.
Build and maintain strong relationships with clients and internal stakeholders.
Drive continuous improvement, digital transformation, and process optimization initiatives.