Digital Banking Specialist

Job Description

The Digital Banking Specialist supports the development, implementation, and optimization of digital banking services. The role focuses on improving customer experience through mobile banking, internet banking, digital payments, and emerging financial technologies while ensuring secure and efficient digital operations.

Key Responsibilities
Support digital banking platform enhancements.
Monitor mobile and online banking performance.
Assist in launching new digital banking products.
Analyze customer feedback to improve digital services.
Coordinate with IT and cybersecurity teams.
Ensure digital transactions meet security standards.
Monitor digital banking KPIs and customer adoption.
Troubleshoot digital banking service issues.
Conduct user acceptance testing (UAT) for new features.
Promote digital banking awareness among customers.