Marketplace Support Analyst

Job Description

The Marketplace Support Analyst provides operational support to sellers and internal business teams by resolving marketplace-related issues and improving overall platform performance. The role analyzes support tickets, identifies recurring problems, and collaborates with technical and operational teams to enhance seller experience. The analyst also monitors service quality, prepares operational reports, and contributes to continuous process improvement initiatives. Strong analytical, communication, and customer service skills are important for this position.

Key Responsibilities
Respond to seller support requests and resolve marketplace issues.
Monitor support ticket queues and ensure timely resolution.
Investigate platform-related operational problems.
Coordinate with technical and operations teams for issue resolution.
Analyze support trends and recommend process improvements.
Maintain accurate records of support activities and resolutions.
Prepare operational dashboards and performance reports.
Ensure high service quality and compliance with marketplace support standards.