Business Support Manager

Job Description

The Role

As a Business Support Manager, you will serve as an essential extension of the Vice President of Operations, providing high-level executive support while also being actively involved on the ground. This hybrid role combines the organizational and administrative precision of an Executive Assistant with strong operational insight and stakeholder coordination. You will act as a key liaison between the VP and various internal and external stakeholders, ensuring smooth execution of strategic initiatives and operational projects within a dynamic luxury hospitality environment.
At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Business Support Manager, you will need to:

Executive & Administrative Support

• Manage the VP’s calendar, travel plans, and meeting logistics with efficiency and discretion.
• Prepare high-quality reports, presentations, and briefing materials.
• Maintain strict confidentiality and demonstrate strong judgment in handling sensitive information.

Operational Oversight & Field Presence

• Regularly visit properties and operational sites to ensure alignment with strategic goals and service standards.
• Provide on-the-ground support during project rollouts, audits, and reviews.
• Monitor ongoing activities, flag potential issues, and drive timely resolution in coordination with operational leaders.

Project Management & Follow-Up

• Track and support the execution of key business initiatives led by the VP.
• Ensure follow-up on decisions, deadlines, and deliverables by coordinating with relevant departments and stakeholders.
• Maintain action trackers and project dashboards for transparency and accountability.

Stakeholder Communication & Liaison

• Serve as the main point of contact between the VP and internal/external stakeholders.
• Represent the VP in meetings when required and ensure accurate communication and follow-up.
• Build strong cross-functional relationships to support efficient information flow and alignment.

Reporting & Analysis

• Consolidate data and insights to support strategic decision-making.
• Assist in the preparation of business reviews, performance updates, and operational summaries.
• Identify trends and gaps, offering recommendations to improve execution and efficiency.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programs.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.