CH.R.V. PRATAP VARMA

Leading a team of 50 members and 3 team leads, driving team productivity by 20% increase in the productivity. Led initiatives to reduce defects in operations by 88.5% within seven weeks through targeted coaching, implementing inspection mechanisms, and conducting trend analyses. Led the conversion process of 419 temporary staff to full-time employees over a period of 3 months.

Handled Sales and Operations for the US market since launch. Onboarded 10+ large clients and 40+ SME clients, scaling the business to $1 million annual revenue within two years. Set up and led a remote team of 10 in India to manage daily US operations, ensuring timely vehicle placement for 100+ orders monthly. Created SOPs for carrier onboarding, vehicle procurement, truck delays, exception handling, customer invoicing, and insurance claims. Proficient in handling Drayage, LTL, and TL in the US market, including loads delivering to Amazon, CVS, and Americold. Experienced with various load boards and transportation software used in the US.

Implemented the complete game test cycle, built reports, and reviewed team members. Interpreted Game Design Documents and facilitated communication between peers and producers. Met deadlines for the beta stage and game release.

Conducted manual testing, developed test cases, and recorded bugs. Prepared test cases, managed bugs, and participated in peer review meetings. Implemented compliance test cases for Android and iOS.

Supported customers as a Level 2 Customer Support representative, earning customer delight recognition. Contributed to the CAP pilot process, streamlining policies. Promoted to Level 3 Solution and Rescue Team, supporting internal resources for process support and escalation handling.