Operations Specialist

Job Description

About The Role

• You will play a vital role in ensuring the smooth delivery and ongoing maintenance of our car subscription service.
• You will be responsible for helping other departments in handling customer escalations and liaising with car dealers.
• Your primary focus will be on achieving key performance indicators (KPIs) such as timely car acceptance, handover to customers, and response to service requests.

Responsibilities:

• Manage customer escalations
• Communicate effectively with other departments and car dealers to resolve customer issues promptly
• Prepare reports and analyze data to identify areas for improvement in the operations process
• Maintain clear and accurate records of customer interactions and service requests
• Adhere to all company policies and procedures

Qualifications:

• Minimum of 3 year experience in an operations role or customer service
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Excellent problem-solving and conflict resolution skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work independently and as part of a team
• Strong analytical skills and attention to detail
• Familiarity with the car rental industry (a plus)
• Fluency in Arabic and English (both written and spoken)