Senior Staff Development Assistant

Job Description

Your Role

As a Senior Staff Development Assistant, you will provide a full range of technical support to BPCT. You will be tasked to support the division’s learning and development activities, including data analytics and management, knowledge management and reporting.

You Will

• Support the management and maintenance of ADB’s Learning & Development Management System (LDMS) and other platforms such as
• Learning Experience Platform (LXP), Moodle, and LinkedIn Learning. Collaborate with the Information Technology Department (ITD) and HR
• Systems and Analytics (HRSA) team to manage and support the LDMS and other learning systems.
• Support the management and maintenance of LinkedIn Learning and Corporate Finance Institute platforms: periodically grant and clean up licenses, troubleshoot user access and technical issues, generate data reports, and support content curation and monthly campaigns.
• Address AskHR inquiries from staff concerning LDMS and other learning platforms’ policies, procedures, and administration in a comprehensive and precise manner.
• Assist in the migration of learning data and content to new LDMS from Moodle and LXP, completing project deliverables according to timelines.
• Ensure the setup of new events, sessions, online courses, curriculum, and other learning objects in the LDMS aligns with best practices.
• Contribute to the development and maintenance of governance document for the LDMS.
• Collaborate with ITD Adoption and Change Management (ACM) team to develop post-launch communications and training materials (user guides, QRGs, online courses).
• Discuss LDMS functionalities with external course developers and consultants engaged by various departments for their learning programs and courses.
• Monitor and report on usage and engagement of the learning systems and platforms. Track and analyze business benefits as outlined in the LDMS project documents.
• Assist in managing e-learning budget requests, development, and updates of e-learning modules, including template design, content management, file backups, security, and user support.
• Manage relationships with ADB e-learning service providers, including drafting procurement documents as required.
• Ensure service level agreements (SLA) with ADB e-learning service providers are consistently met.
• Support the management and maintenance of L&D Dashboard (Power BI), including designing and programming upgrades.
• Provide learning data to ad hoc requests from various departments across ADB.
• Liaise with HRSA to address data reporting requests from Program Managers across ADB, ensuring their requirements are met accurately and efficiently.
• Manage site design and maintenance of BPCT’s Learning and Development Intranet site.
• Maintain good working relationships with internal clients and stakeholders and assist in meeting specific requests for support from other departments/divisions in ADB when needed.
• Perform other tasks as assigned and reflected in the staff’s workplan.

You Will Need

• Bachelor’s degree in Human Resources, Information Technology, or any related field such as Instructional Design or Education technology, preferably with advanced training.
• At least 5 years of relevant professional experience preferably in development institutions, international organizations, private or public institutions.
• Experience in setting up and managing courses within an LDMS, including creating learning paths, modules, curricula, and user permission.
• Certification/s and/or training on learning systems, e-learning authoring, and multimedia tools.
• Knowledge in creating SCORM compliant content is an advantage.
• Proficiency in MS Office 365 suites – Word, Excel, PowerPoint among others.
• Excellent written and verbal communication skills for collaborating with teams and addressing user queries.
• Analytical and problem-solving abilities to troubleshoot and resolve issues.
• Familiarity working in a multicultural environment.
• Excellent written and verbal communication skills in English.
• Please refer to the link for ADB Competency Framework for Technical Local Staff grade 2.