Dispatcher

Job Description

Key Responsibilities:

• Receive and process transportation requests from clients, both internal and external
• Assign drivers and vehicles to transport goods and materials according to delivery schedules and customer requirements
• Monitor and track the movement of vehicles using GPS systems and communicate updates to clients and drivers
• Coordinate with the operations team to ensure timely and efficient delivery of goods
• Respond to any issues or delays that may arise during transportation and find solutions to minimize disruptions
• Maintain accurate records of transportation activities and update the system with relevant information
• Communicate with clients to provide updates on delivery status and address any concerns or complaints
• Ensure compliance with company policies, procedures, and safety regulations at all times
• Collaborate with other departments to improve processes and enhance overall customer satisfaction

Qualifications:

• High School Diploma or equivalent; additional certification in logistics or transportation is a plus
• 2+ years of experience in dispatching, logistics, or a related field
• Excellent communication and customer service skills
• Strong organizational and time-management abilities
• Proficiency in using GPS systems and dispatch software
• Knowledge of transportation regulations and safety procedures
• Ability to work under pressure and handle multiple tasks simultaneously
• Flexibility to work on a rotating shift schedule, including weekends and holidays
• Fluent in English; knowledge of Tagalog, Bengali, or Sinkala is an advantage